Retail Management Essay - 1137 Words

An important business man once said, â€Å"There’s an enormous number of managers who have retired on the job† (Retail Industry.About). That is a great phrase that is thoroughly true. Many managers are there simply to get a paycheck and not to actually fulfill their duties. Retail management drives sales, lead associates, manages company programs, provide candid feedback, and ensures that customers and our associates are always number one.(Sales Manager) In order to drive your sales the customer must always be your top priority. Management, no matter where you go, keeps a business running smoothly. The main job of a retail manager, specifically JCPenney, is supervising sales associates and participating in the Customer First program†¦show more content†¦An important aspect of retail management is hiring and training of qualified employees (Romanosky, 294). Upon hiring of an employee, management then assigns or should assign the individual duties. Training may b e the most important aspect of step in the development of an associate. If the associate has no training, how does that employee know what to do? When having people work for you, you will typically have people who want a pay raise or would like to move up in the company. Typically upper management would handle these situations. As previously mentioned, training is key to a successful business. For a new employee starting in the company, they would initially work with the Training Supervisor to learn the basics of their job. As time goes on, all members of management should coach or lead associates. Typically, one’s direct supervisor will work with the employee the majority of the time. As a member of management it is extremely important to coach associates effectively. By coaching associates effectively, management should be able to instill more responsibilities to the associate (Basic Responsibilities of a Management Associate). Management should coach associates to provide great customer service, complete FindMore orders (online orders), credit goals (credit cards), possibly gift card sales, and other company promotions. Upon coaching of associates, management should always followShow MoreRelatedFunctions of Retail Management1021 Words   |  5 PagesFUNCTIONS OF RETAIL MANAGEMENT When attempting to start a business, having a keen understanding of the goals of management through the main four management functions is one key to seeing success, both with the operation and with employees. With this said, a vital part of planning of the management end will involve three important activities. The first stage, planning involves developing a systematic process for attaining the goals of the organization...Leaders make change happen through planningRead MoreFashion Retail Management3781 Words   |  16 PagesRETAIL OPERATIONS Course Material for Master of Fashion Management Students. 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