Historical and Political Issues of East Asia Japan and Korea Free Essay Example, 500 words

There has been tension between Japan and Korea over the issues they both went through in the past. Japan has criticized China for constructing a museum in honour of a Korean independence activist who killed a prominent Japan political leader. A Korean by the name Ahn Jung-Geun Korean exterminated Hirobumi Ito known to have held the Japanese Prime ministerial post for about four tenures (BBC News, 2014). The Japanese labelled him as a terrorist during the opening of the Chinese-Korean memorial hall where Ito s assassination occurred. Contrary, both Korea and China regimes have praised Ahn contending his assassination as a brave one (BBC News, 2014). Comfort Women Japan, on the other hand, used to force Korean women to work in their military comfort stations that served as brothels during the WW11 (Williamson, 2013). The Japanese regime had instituted orders meant for the elimination of the monuments in Korea as well as elsewhere that signified sexual enslavement (Williamson, 2013). T he Korean government, however, rejected the demand because they wanted Japan to resolve the military comfort women issue by coming up with ways that can appease the victims (Williamson, 2013). Abe s Visit The visit of Abe to the monument brought tension more so from the Chinese regime who termed it as unacceptable. We will write a custom essay sample on Historical and Political Issues of East Asia: Japan and Korea or any topic specifically for you Only $17.96 $11.86/page The prime minister pledged enduring peace but the Chinese contended the venue was unacceptable to do that. Japan also set up a policy that would suit the victims of comfort women by setting up a restitution fund. They were also very rueful as well as contrite to the victims (Lee, 2014). The visit and better policies for comfort women by Japan try to create tension amid China and Korea for Japan are trying to ensure peace with the latter through diplomacy as well as reconciliation though it is not a move taken with good will by China. Since, they see that their ties with Korea will weaken (Lee, 2014). Which country is more likely to receive the support of countries outside of the Asia-Pacific region? Why? How can the tensions be dealt with? SouthKorea has the probability of receiving more support from other Asia-Pacific states because of all the conflicts occurred they have suffered the most. Japan had initially declined to issue apologies as well as restitut ion to the comfort women who indulged in prostitution compellingly during the wars. They have had support from other countries by building museums and monuments to commemorate the killing of Ahn Jung-Geun and the issue of comfort women. In addition, when the Japanese prime minister visited the Ahn monument in China, the Japanese government received heavy criticism from China and North Korea despite him saying he was there for peace and diplomacy. This is an act to prove that despite Japan showing its good intention, other nations still see their past actions as unforgivable and they cannot make it up for anything. These states can deal with this tension by employing diplomacy and restituting victims of assassination as well as the comfort women who worked in Japanese brothels by force.

Operation Management Supermarket - 3905 Words

Tay Xiu Xian Table of Contents 1.0) Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..3. 2.0) Purpose†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.3. 3.0) Observation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..4. 4.0) Input†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦4. 5.0) Process†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..6. 6.0) Output†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.8. 7.0) Discussion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.9. 8.0) Layout†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦13. 9.0) Recommendations†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.14. 10.0) Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...15. 11.0) Appendix†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...16. 1. Introduction Supermarkets are the alternative to wet markets for fresh food shopping and offer a lot more than wet markets. Not just fresh food but household products and daily necessities as well. It is convenience for people who do not have the†¦show more content†¦There are instant rice and the usual packed rice in a bag. It comes in different sizes. There are even some milk that separately shelved for non-cold consumption. Delicatessens that are separately stored in shelves instead of the delicatessen counter are packed. The same goes for gourmet cheeses. Deli staff During the non-peak hour, the Deli staff was not at his counter but in the vicinity checking other products of their placement and shelves life. Those with shorter shelve life are put in the shopping trolley. While in the deli corner, machinery used can be seen over the counter like ham cutter and weighing machine. He slice, weigh, or package the meat for customers and also responsible for keeping the work areas clean and safe. Store clerk The store clerk does most of the work on the product floor. They restock products from storage room when there is a shortage and make sure they are place properly at the right shelves. They check on soon to be expire products and determine the new discounted sales price and updating the price tag on the product itself. Cashier There are more cashiers in operation when there are more traffic in the supermarket. One evening, there are only 2 cashiers in operation when it is peak hour. Interestingly, we saw two auto paying machines called scan and pay, where customers are able to scan their products and pay by credit or debit cards all by themselves. They have a microphone on eachShow MoreRelatedEssay Case Study on Operation Management1154 Words   |  5 PagesCanada West Professor: Chris Tabi MBA 510: Operations Management 23rd March 2013 Abstract This paper illustrates the importance and use of operation management in order to deal with different task within the one organization. It provides the information regarding the transformation process, operations objectives and company operations which helps an organization to perform various tasks. It also focuses on various problems regarding capacity and management faced by the company. In the end, it providesRead MoreOpm300 Slp 1 Introduction to Operation Management770 Words   |  4 Pageswriting a paper (with paragraphs, including an introductory, body, and concluding section): 1) The organization s name and main line of business, 2) A specific type of operations process that takes place there (either service or product), 3) Describe the nature of the operations given your newfound understanding of operations management and productivity.   4) You may identify the strategy or global strategy of that organization. Feel free to consult background readings, browse our library to find moreRead MoreOperational Management quiz 11500 Words   |  6 Pagesï » ¿Uitwerkingen vragen Operational Management toets 1 Copyright: BartThom Signs and symbols in a service facility are helpful because they: Reduce anxiety with waiting Cause customers to spend more money per visit Cause employees to be more helpful Orient customers and promote acceptable behaviour Using the SREDEDIM method, if you had to monitor to see if the conditions had changed which step would you perform: Install a new method Examine the facts Maintain new method Select the work method RecordRead MoreThe grocery retailer tesco and its operation processes2259 Words   |  10 PagesTESCO 1) Process of Transformation Goods and services are both areas of operations, this means that they will change the state of any input into output. In order to achieve this they will need to have a transformation process according to the type of service or goods they have to offer this is all part of satisfying customer needs. Table 1.1 shows us the simple input transformation output process. Transformed Resources Materials information Customers Input transformation process output goodsRead MoreMarks Spencer Case: Operational Strategy and Location)3225 Words   |  13 Pagesrelate the various aspects of Marks Spencer and this assignment will examine briefly how Marks Spencers operations strategies has changed in last 30 years time and how location of its stores is important for a retailer which competes both in UK and internationally.To make it easier,first we investigate Marks Spencers operations strategy and then importance of location. 1.Operations Strategy As a part of doing business,all the organizations have to compete with companies which produceRead MoreOperations Management Defined and in Context2573 Words   |  11 PagesBusiness Operations (BIO0230) Assignment 2012/13 Student: Vanessa Sears Student ID: U1176604 Assignment Title: Operations Management Defined and in Context Operations Management has evolved over many years and is now considered a critical function in any business, as supported by J.R Meredith, â€Å"operations is critical to success in today’s economy† ( P35, Meredith 1992). Businesses need to have faster production, cheaper prices, better quality products and fast delivery to be competitiveRead MoreService Operations Management And Its Impact On Products And Services2222 Words   |  9 PagesIn the business world, many service operations management differ from manufacturing operations management in a number of ways. However, there are also some similarities that both share in various aspects of operations management. This essay illustrates and examines the differences and similarities in both types of operations through the use of relevant theories, case studies as well as real life experiences. It is structured in such a way that starts with the design, followed by the strategy andRead MoreSlack Operations Management932 9 Words   |  38 PagesHousekeeping manual Designing and managing the operation [pic] Sammie van Oort 573529 Table of contents Chapter 1, Operations management 3 Chapter 2, The strategic role and objectives of operations 6 Chapter 3, Operations strategy 8 Chapter 4, Process design 10 Chapter 5, The design of products and services 13 Chapter 6, Supply network design 15 Chapter 7, Layout and flow 17 Chapter 8, process technology 18 Chapter 9, job design and work organization 19 Read MoreOperations Managment14673 Words   |  59 PagesKey operations questions Chapter 1 Operations management âž ¤ What is operations management? âž ¤ Why is operations management important in all types of organization? âž ¤ What is the input–transformation– output process? âž ¤ What is the process hierarchy? âž ¤ How do operations processes have different characteristics? âž ¤ What are the activities of operations management? Chapter 2 Operations performance âž ¤ Why is operations performance important in any organization? âž ¤ How does the operations function incorporateRead MoreOperations Management Chapter 18 Manual1950 Words   |  8 PagesChApter 18 Management of Waiting Lines Teaching Notes Some of the math and calculations can be left out in order to focus more clearly on the concepts of waiting lines. For example, all infinite source problems, including single channel (except constant service time) can be handled using the infinite source queuing table. In the past, queuing presented students with a good bit of computational requirements, and because of that, students frequently lost sight of the underlying concepts. With

Ufc Business Strategy Free Essays

General Environment The fastest growing sports organization in the world, the Ultimate Fighting Championship (UFC), started in 1993 as a professional mix martial arts (MMA) organization. Once the UFC brand was launched, MMA popularity surged in Brazil, followed by immense interest in Japan where these bouts became major events. The most recent fight in April, UFC sold 55,000 tickets in minutes, became the largest paid audience in North American to witness a mix martial arts event. We will write a custom essay sample on Ufc Business Strategy or any similar topic only for you Order Now They delivered top rating in male 18-34 and 18-49 demographics. Globally, UFC programming is broadcast in over 149 countries and territories, reaching a half a billion homes worldwide, in 20 different languages. Response to the UFC brand of MMA has been tremendous, resulting in a growing fan base that has grown exponentially through the years. So, UFC is very popular to the whole world. Porter’s Five Forces: Threat of New Entrants Threat of new entrants is low because everyone in the world is watching UFC. UFC is the only mixed martial arts industry in the world, but it is part of fighting sports industry. Power of Suppliers I would say that power of suppliers is high because the whole world is selling UFC’s stuffs. Suppliers are selling UFC apparels, shorts, DVDs, equipments and gears. Some of the suppliers including Affliction are selling UFC’s apparel. Others (Clear Vision) are selling DVD such as work-out or copies of UFC fights. UFC spends a lot on advertisement because they’re one of the most recognizable by the whole world. The Ultimate Fighting Championship has partnered with Fox  for a seven-year broadcast deal through the  Fox Sports  subsidiary, effectively ending the UFC’s  Spike TV  and Versus (now  NBC Sports Network) partnership. I believe fighters are one of the suppliers because they are paid per fight, with amounts depending on how well-known the fighters are and how well sponsored a fighter and an event is. Fighters will typically get paid money to fight with an additional bonus if they win. Power of Buyers Buyers’ power is really high because UFC is very popular to the world. The UFC brand completely restructured MMA into a highly organized and controlled compact sports. Now, UFC produces over twelve live Pay-Per-View events annually that are distributed residentially through North American cable and satellite providers including iNDEMAND Networks, DIRECTv, DISH Network, TVN Entertainment, Shaw Pay-Per-View, BellTv, Viewers Choice, SaskTel Max and via the Internet worldwide on UFC. com and Yahoo! , commercially through Joe Hand Promotions. It is very expensive because you have to order Pay-Per-View or DIRECTv to watch UFC. Substitute I don’t believe there is a substitute because UFC is wrestling, martial art mixed. UFC is a very unique sport, but it is part of fighting sports. So, I believe substitute is very low. There are wrestling, boxing, martial arts mixed, and other fighting sports. Competitor Analysis: Boxing Boxing is a  martial art  and  combat sport  in which two people engage in a contest of strength, reflexes, and endurance by throwing  punches  at an opponent with  gloved hands. They can get two most popular, best and recognizable boxers to fight each other. They have so many passionate fans. They’ve partnered with HBO and SHOWTIME. They are focused on the best fighters from all over the world and give the best show for the world. Internal Industry: Strength UFC is one of the most popular sports, not in just United States, but in the whole world. They have surpassed the boxing on fans’ popularity. They are really high on suppliers’ and buyers’ power. They have sold out their tickets within minutes, not hours or days. Weakness It is not for younger kids to watch UFC because it is a bad image and bad influence for them. You don’t want to have bullies at schools. UFC are worrying about what the fighters say or do because Advocacy groups have criticized the fighters’ comments as sexist and homophobic. The incidents cited by National Center on Domestic and Sexual Violence include an undated video linked on unfitforchildren. org, in which UFC fighter Quinton â€Å"Rampage† Jackson  urges a Japanese-speaking fan to say nasty words. Also, people are complained about their advertisement because they showed a half nude woman in one of their commercial with Bud Light Lime. Recommendation How to cite Ufc Business Strategy, Essay examples

Emotional Intelligence and Nonverbal Communication free essay sample

What is emotional intelligence used for? I think it is used for a lot of things and it is also good to have emotional intelligence. If you have bad emotional intelligence you can lose your temper easily or become sad. This can lead to eating disorders, violent crimes, and early pregnancy. Emotional intelligence are different then a lot of other intelligence. A lot of people know what being creative or being smart is, but a lot don’t fully understand what emotional intelligence is. If you don’t have any emotional intelligence you could hurt yourself or someone else. I don’t think that emotional intelligence is important to you for your overall intelligence. The more emotional intelligence you have, I think the better person that you are, not more intelligent. Someone with a bad emotional intelligence you wouldn’t want to be around all of the time because they could be mean or depressed all the time. We will write a custom essay sample on Emotional Intelligence and Nonverbal Communication or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page If someone had good emotional intelligences the person can control their emotions better in different situations. Emotional intelligence is just a small part of what makes a person intelligent and more impor to their personality. People react differently in different situations. For example, someone might be a leader on the basketball court, but then follow someone in his or her math group. There are to many different people in the world to determine their emotional intelligence from twelve questions. I believe that most of these tests are used for entertainment. The questions asked don’t cover every aspect of life. The test is just for entertainment and to give you a broad view of your intelligence. Emotional intelligence is important to a person, but not as important to your overall intelligence. It can cause some people to have eating disorders, to commit crimes, or to have early pregnancies. There are many different tests that you can take to measure your emotional intelligence. 1. WHAT IS EMOTIONAL INTELLIGENCE There are many possible definitions of emotional intelligence, and many definitions can be found in literature. Many of these definitions stem from the popularizations of emotional intelligence found in the popular press and in popular books A clear and scientifically useful definition of emotional intelligence, however, is recognizeable because it takes the terms emotion and intelligence seriously. That is, the meaning of emotional intelligence has something specific to do with the intelligent intersection of the emotions and thoughts. For example:Emotional intelligence represents an ability to validly reason with emotions and to use emotions to enhance thought. A more formal define EI as the capacity to reason about emotions, and of emotions to enhance thinking. It includes the abilities to accurately perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth. Here is another definition: Emotional intelligence refers to an ability to recognize the meanings of emotion and their relationships, and to reason and problem-solve on the basis of them. Emotional intelligence is involved in the capacity to perceive emotions, assimilate emotion-related feelings, understand the information of those emotions, and manage them. Emotion refers to a feeling state (including physiological responses and cognitions) that conveys information about relationships. For example, happiness is a feeling state that also conveys information about relationships typically, that one would like to join with others. Similarly, fear is a feeling state that corresponds to a relationship the urge to flee others. Intelligence refers to the capacity to reason validly about information. For example: Verbal intelligence concerns the mental ability to reason with and about verbal information, and of verbal knowledge to enhance thought. Spatial intelligence concerns the mental ability to reason with and about spatial information (i. e. , the shape of objects and their orientation in space), and of spatial knowledge to enhance thought. 1. 1 The Four Branch Model of Emotional Intelligence The four branch model of emotional intelligence describes four areas of capacities or skills that collectively describe many of areas of emotional intelligence. More specifically, this model defines emotional intelligence as involving the abilities to: †¢ accurately perceive emotions in oneself and others †¢ use emotions to facilitate thinking †¢ understand emotional meanings, and †¢ manage emotions By the late 1980s, psychologists, evolutionary biologists, psychiatrists, computer scientists, and others, had identified a number of human capacities involved in identifying and understanding emotions. One means of organizing the many research contributions was to divide them into different areas according to the nature of the abilities they examined. In 1990, Salovey and I proposed that these abilities made up a unitary emotional intelligence. We further suggested that emotional intelligence (and the research that pertained to it) could be divided into three broad areas (and further sub-areas). After further reviews, we saw the need to add an additional area. Perceiving emotion. The initial, most basic, area has to do with the nonverbal reception and expression of emotion. Evolutionary biologists and psychologists have pointed out that emotional expression evolved in animal species as a form of crucial social communication. Facial expressions such as happiness, sadness, anger, and fear, were universally recognizable in human beings. Emotions researchers, evolutionary biologists, specialists in nonverbal behavior, and others, have made tremendous inroads into understanding how human beings recognize and express emotions. The capacity to accurately perceive emotions in the face or voice of others provides a crucial starting point for more advanced understanding of emotions. Using emotions to facilitate thought. The second area appeared every bit as basic as the first. This was the capacity of the emotions to enter into and guide the cognitive system and promote thinking. For example, cognitive scientists pointed out that emotions prioritize thinking. In other words: something we respond to emotionally, is something that grabs our attention. Having a good system of emotional input, therefore, should helped direct thinking toward matters that are truly important. As a second example, a number of researchers have suggested that emotions are important for certain kinds of creativity to emerge. For example, both mood swings, and positive moods, have been implicated in the capacity to carry out creative thought. Understanding emotions. Emotions convey information: Happiness usually indicates a desire to join with other people; anger indicates a desire to attack or harm others; fear indicates a desire to escape, and so forth. Each emotion conveys its own pattern of possible messages, and actions associated with those messages. A message of anger, for example, may mean that the individual feels treated unfairly. The anger, in turn, might be associated with specific sets of possible actions: peacemaking, attacking, retribution and revenge-seeking, or withdrawal to seek calmness. Understanding emotional messages and the actions associated with them is one important aspect of this area of skill. Once a person can identify such messages and potential actions, the capacity to reason with and about those emotional messages and actions becomes of importance as well. Fully understanding emotions, in other words, involves the comprehension of the meaning of emotions, coupled with the capacity to reason about those meanings. It is central to this group of emotionally intelligent skills. Managing emotions. Finally, emotions often can be managed. A person needs to understand emotions convey information. To the extent that it is under voluntary control, a person may want to remain open to emotional signals so long as they are not too painful, and block out those that are overwhelming. In between, within the persons emotional comfort zone, it becomes possible to regulate and manage ones own and others emotions so as to promote ones own and others personal and social goals. The means and methods for emotional self-regulation has become a topic of increasing research in this decade. [pic] 1. 2 Relation of the Models to the Popularizations The first formal model of emotional intelligence the 1990 model was the one Daniel Goleman relied on in his popularization of the field although his representation of the model was quite a bit broader and more expansive than our original (Goleman, 1995, p. 3). Dr. Golemans book is a lively, entertaining journalistic account that covers many interesting studies. His enlargement of our model, however, had the unfortunate effect, of suggesting to some that nearly every human style or capacity that was not IQ itself was a part of emotional intelligence. These included motives, social skills, all forms of self-regulation, and warmth, among many other attributes. The problem with this idea is that those different psychological qualities are separate and independent from one another both conceptually and empirically (e. g. they do not correlate). Moreover, most of them have little to do directly and specifically either with emotion or intelligence. Lumping them together created considerable conceptual confusion. Today, such models are called mixed models, as they mix many attributes unrelated to emotion, intelligence, or emotional intelligence, in with the emotional intelligence concept. 1. 3 Who Is Emotionally Intelligent And Does It Matter? Generally speaking, emotional intelligence improves an individuals social effectiveness. The higher the emotional intelligence, the better the social relations. In a recent review, my colleagues and I described the emotionally intelligent person in these terms: The high EI individual, most centrally, can better perceive emotions, use them in thought, understand their meanings, and manage emotions, than others. Solving emotional problems likely requires less cognitive effort for this individual. The person also tends to be somewhat higher in verbal, social, and other intelligences, particularly if the individual scored higher in the understanding emotions portion of EI. The individual tends to be more open and agreeable than others. The high EI person is drawn to occupations involving social interactions such as teaching and counseling more so than to occupations involving clerical or administrative tasks. The high EI individual, relative to others, is less apt to engage in problem behaviors, and avoids self-destructive, negative behaviors such as smoking, excessive drinking, drug abuse, or violent episodes with others. The high EI person is more likely to have possessions of sentimental attachment around the home and to have more positive social interactions, particularly if the individual scored highly on emotional management. Such individuals may also be more adept at describing motivational goals, aims, and missions. (Mayer, Salovey, Caruso, 2004, p. 210) Note that the specific kind of boost that emotional intelligence gives the individual will be subtle, and as a consequence, require some effort to identify. It will not be exhibited in all social circumstances. Some of us accomplish certain tasks with great ease and sophistication; others of us simply cant do those tasks. This is the case with most challenges we face in life. Some of us are great chess players while others of us have trouble just figuring out how the pieces move. Some of us are fabulous conversationalists, while others of us have trouble just saying hello. Now, the world could do without the game of chess, and the world could do without fabulous conversationalists, but it would be a poorer place for it. Emotional intelligence is an intelligence having to do with discerning and understanding emotional information. Emotional information is all around us. Emotions communicate basic feeling states from one individual to another they signal urgent messages such as lets get together or I am hurting or Im going to hurt you. What ability tests of emotional intelligence tell us is that only some people can pick up and understand and appreciate the more subtle versions of those messages. That is, only the high EI individual understands the full richness and complexities of these communications. Emotional information is crucial. It is one of the primary forms of information that human beings process. That doesnt mean that everybody has to process it we ll. But it does mean that it is circulating around us, and certain people who can pick up on it can perform certain tasks very well that others cannot perform. We all need emotional intelligence to help us through our emotionally demanding days. Even if we are not emotionally intelligent ourselves, we may rely on those higher in emotional intelligence to guide us. But guide us to what? What is it that people high in emotional intelligence can see that so many others are blind to? The key to this lies in what those high in emotional intelligence are particularly good at doing themselves. Theyre particularly good at establishing positive social relationships with others, and avoiding conflicts, fights, and other social altercations. Theyre particularly good at understanding psychologically healthy living and avoiding such problems as drugs and drug abuse. It seems likely that such individuals, by providing coaching advice to others, and by directly involving themselves in certain situations, assist other individuals and groups of people to live together with greater harmony and satisfaction. So, perhaps even more important than scoring high on an emotional intelligence test, is knowing ones level at this group of skills. Discovering ones level means that you can know whether and how much to be self-reliant in emotional areas, and when to seek others help in reading the emotional information that is going on around oneself. Whether one is high or low in emotional intelligence, is perhaps not as important as knowing that emotional information exists and that some people can understand it. Knowing just that, one can use emotional information, by finding those who are able to understand it and reason with it. This is the information age. All of us are dependent on information and using it wisely. The advent of the ability model of emotional intelligence enriches our knowledge of the information surrounding us it tells us emotional information is there and that some people can see it and use it. The model encourages all of us to use emotional information wisely whether through our own direct understanding, or through the assistance of those who do understand. 2. Emotional development: How to raise your emotional intelligence Most of us know that there is a world of difference between knowledge and behavior, or applying that knowledge to make changes in our lives. There are many things we may know and want to do, but don’t or can’t when we’re under pressure. This is especially true when it comes to emotional intelligence. Emotional intelligence is not learned in the standard intellectual way; it must be learned and understood on an emotional level. We can’t simply read about emotional intelligence or master it through memorization. In order to learn about emotional intelligence in a way that produces change, we need to engage the emotional parts of the brain in ways that connect us to others. This kind of learning is based on what we see, hear, and feel. Intellectual understanding is an important first step, but the development of emotional intelligence depends on sensory, nonverbal learning and real-life practice. Developing emotional intelligence through five key skills: Emotional intelligence consists of five key skills, each building on the last: †¢ Emotional intelligence (EQ) skill 1: The ability to quickly reduce stress. †¢ Emotional intelligence (EQ) skill 2: The ability to recognize and manage your emotions. †¢ Emotional intelligence (EQ) skill 3: The ability to connect with others using nonverbal communication. Emotional intelligence (EQ) skill 4: The ability to use humor and play to deal with challenges. †¢ Emotional intelligence (EQ) skill 5: The ability to resolve conflicts positively and with confidence. The five skills of emotional intelligence can be learned by anyone, at anytime. But there is a difference between learning about emotional intelligence and applying that knowledge to your life. Just b ecause you know you should do something doesn’t mean you will especially when you’re feeling stressed. This is especially true when it comes to the skills of emotional intelligence. Raising your emotional intelligence by engaging your emotions When you become overwhelmed by stress, the emotional parts of your brain override the rational parts-hijacking your best-laid plans, intentions, and strategies. In order to permanently change behavior in ways that stand up under pressure, you need to learn how to take advantage of the powerful emotional parts of the brain that remain active and accessible even in times of stress. This means that you can’t simply read about emotional intelligence in order to master it. You have to learn the skills on a deeper, emotional level—experiencing and practicing them in your everyday life. Emotional intelligence (EQ) skill 1: Rapidly reduce stress When we’re under high levels of stress, rational thinking and decision making go out the window. Runaway stress overwhelms the mind and body, getting in the way of our ability to accurately â€Å"read† a situation, hear what someone else is saying, be aware of our own feelings and needs, and communicate clearly. The first key skill of emotional intelligence is the ability to quickly calm yourself down when you’re feeling overwhelmed. Being able to manage stress in the moment is the key to resilience. This emotional intelligence skill helps you stay balanced, focused, and in control–no matter what challenges you face. Stress busting: functioning well in the heat of the moment Develop your stress busting skills by working through the following three steps: †¢ Realize when you’re stressed – The first step to reducing stress is recognizing what stress feels like. Many of us spend so much time in an unbalanced state that we’ve forgotten what it feels like to be calm and relaxed. †¢ Identify your stress response – Everyone reacts differently to stress. Do you tend to space out and get depressed? Become angry and agitated? Freeze with anxiety? The best way to quickly calm yourself depends on your specific stress response. †¢ Discover the stress busting techniques that work for you – The best way to reduce stress quickly is through the senses: through sight, sound, smell, taste, and touch. But each person responds differently to sensory input, so you need to find things that are soothing to you. Emotional intelligence (EQ) skill 2: Connect to your emotions The second key skill of emotional intelligence is having a moment-to-moment awareness of your emotions and how they influence your thoughts and actions. Emotional awareness is the key to understanding yourself and others. Many people are disconnected from their emotions–especially strong core emotions such as anger, sadness, fear, and joy. But although we can distort, deny, or numb our feelings, we can’t eliminate them. They’re still there, whether we’re aware of them or not. Unfortunately, without emotional awareness, we are unable to fully understand our own motivations and needs, or to communicate effectively with others. What kind of a relationship do you have with your emotions? Do you experience feelings that flow, encountering one emotion after another as your experiences change from moment to moment? †¢ Are your emotions accompanied by physical sensations that you experience in places like your stomach or chest? †¢ Do you experience discrete feelings and emotions, such as anger, sadness, fear, joy, each of which is evident in subtle facial expressions? †¢ Can you experience intense f eelings that are strong enough to capture both your attention and that of others? †¢ Do you pay attention to your emotions? Do they factor into your decision making? If any of these experiences are unfamiliar, your emotions may be turned down or turned off. In order to be emotionally healthy and emotionally intelligent, you must reconnect to your core emotions, accept them, and become comfortable with them. Emotional intelligence skill (EQ) 3: Nonverbal communication Being a good communicator requires more than just verbal skills. Oftentimes, what we say is less important than how we say it or the other nonverbal signals we send out. In order to hold the attention of others and build connection and trust, we need to be aware of and in control of our nonverbal cues. We also need to be able to accurately read and respond to the nonverbal cues that other people send us. Nonverbal communication is the third skill of emotional intelligence. This wordless form of communication is emotionally driven. It asks the questions: â€Å"Are you listening? † and â€Å"Do you understand and care? † Answers to these questions are expressed in the way we listen, look, move, and react. Our nonverbal messages will produce a sense of interest, trust, excitement, and desire for connection–or they will generate fear, confusion, distrust, and disinterest. Part of improving nonverbal communication involves paying attention to: Eye contact †¢ Facial expression †¢ Tone of voice †¢ Posture and gesture †¢ Touch †¢ Timing and pace Emotional intelligence (EQ) skill 4: Use humor and play to deal with challenges Humor, laughter, and play are natural antidotes to life’s difficulties. They lighten our burdens and help us keep t hings in perspective. A good hearty laugh reduces stress, elevates mood, and brings our nervous system back into balance. The ability to deal with challenges using humor and play is the fourth skill of emotional intelligence. Playful communication broadens our emotional intelligence and helps us: †¢ Take hardships in stride. By allowing us to view our frustrations and disappointments from new perspectives, laughter and play enable us to survive annoyances, hard times, and setbacks. †¢ Smooth over differences. Using gentle humor often helps us say things that might be otherwise difficult to express without creating a flap. †¢ Simultaneously relax and energize ourselves. Playful communication relieves fatigue and relaxes our bodies, which allows us to recharge and accomplish more. †¢ Become more creative. When we loosen up, we free ourselves of rigid ways of thinking and being, allowing us to get creative and see things in new ways. Emotional intelligence (EQ) skill 5: Resolve conflict positively Conflict and disagreements are inevitable in relationships. Two people can’t possibly have the same needs, opinions, and expectations at all times. However, that needn’t be a bad thing! Resolving conflict in healthy, constructive ways can strengthen trust between people. When conflict isn’t perceived as threatening or punishing, it fosters freedom, creativity, and safety in relationships. The ability to manage conflicts in a positive, trust-building way is the fifth key skill of emotional intelligence. Successfully resolving differences is supported by the previous four skills of emotional intelligence. Once you know how to manage stress, stay emotionally present and aware, communicate nonverbally, and use humor and play, you’ll be better equipped to handle emotionally-charged situations and catch and defuse many issues before they escalate. Tips for resolving conflict in a trust-building way: †¢ Stay focused in the present. When we are not holding on to old hurts and resentments, we can recognize the reality of a current situation and view it as a new opportunity for resolving old feelings about conflicts. †¢ Choose your arguments. Arguments take time and energy, especially if you want to resolve them in a positive way. Consider what is worth arguing about and what is not. †¢ Forgive. If you continue to be hurt or mistreated, protect yourself. But someone else’s hurtful behavior is in the past, remember that conflict resolution involves giving up the urge to punish. †¢ End conflicts that cant be resolved. It takes two people to keep an argument going. You can choose to disengage from a conflict, even if you still disagree. Conclusion I believe that emotional intelligence is knowlegde that can not be fed to someone with books or teachings. It has to be recognized and learned through ones self and experiences. Having emotional intelligence is being a different type of smart. No matter what your grade point average is or your ranking status at work, it does not mean that you internally have a good level of emotional intelligence. I dont think emotional intelligence means, being nice or let it all hang out emotionally, but rather an intuition of managing feelings so that they are expressed appropriately and effectively which will ulimately lessen the friction in social and corporate relations. Thourgh golemans emotional intelligence these concepts of intelligence were very easy for me to understand. I believe that Goleman had a very up front approach to the subject which he reflected in his straight forward writing. Overall the book really opened my eyes to the effects of emotional intelligence on individuals, groups, organizations, and corporations overall success. Having these compacities allows us to survive life with our humanity and sanity intact no matter what the situation. True emotional intelligence is not about manipulating people. Emotional intelligence means knowing what you and others are feeling and acting ethically, with a social conscience. In other words, book smarts and people smarts may be of equal value but emotional intelligence is what makes certain people stand out. These people seem to have it together; they are a graceful balance of intellect and emotion. They inspire, lead, and make others feel good about themselves while maintaining their own integrity and sense of personal worth. No one is diminished by being in his or her presence. On the contrary, we all wish we could be more like them. People with emotional intelligence have an unshakable confidence in themselves, which comes from self-knowledge and self-honesty. They know that their personal happiness is up to them and no one else. Instead of labeling other people and their actions, they check their emotions first. People with emotional intelligence look out for their well being as well as that of others. They understand that life is not just about them; its about balance. References 1. Bar-On, Reuven, Parker, James D. A. (2000). The handbook of emotional intelligence. New York: Jossey-Bass. 2. Goleman, Daniel. (1995). Emotional intelligence.